Terms and Use

Last updated: 08/18/2025

This document outlines how HK Therapy & Wellness services LLC (“OnTrack Physical Therapy & Wellness,” “us,” “we,” or “our”) manages and shares the information you provide via www.ontrackphysicaltherapy,com, its subdomains, and related online/social media platforms, including accounts on Facebook and Instagram. Should you have any questions about this Terms and Use Policy, please use the contact details provided below. By accessing or using this Site, you agree to comply with the “Terms and Use” Policy.

Acceptance of Terms

By accessing and using the OnTrack Physical Therapy & Wellness website, you agree to comply with these Terms and Use and all applicable federal and Texas state laws and regulations. The information found on this site is intended for educational and informational purposes only and should not be considered medical advice. We encourage you to consult directly with a licensed healthcare professional regarding any health concerns or treatment options. If you do not accept these Terms, you must discontinue use of this site immediately.

Copyright and Intellectual Property

The name, logo, service marks and any associated trademarks of OnTrack Physical Therapy & Wellness are the exclusive intellectual property of the OnTrack Physical & Wellness clinic or the third party and are protected by applicable trademark laws. Any use, reproduction, or distribution of these trademarks, website content without obtaining prior written authorization from OnTrack Physical therapy & Wellness is strictly prohibited. Unauthorized use may result in legal action. Individuals or organizations seeking permission to use our branding materials must submit a formal request to the contact information provided above. OnTrack Physical Therapy & Wellness reserves the right to grant or deny such requests at its sole discretion.

Website Content

All content on this website, including text, graphics, images, and other materials, is provided for informational purposes only. While we strive to ensure accuracy and currency of information, OnTrack Physical Therapy & Wellness makes no warranties or representations regarding the completeness or reliability of content. Professional advice should always be sought for specific medical or health concerns. By submitting any questions, comments, feedback, or other communications through our website, you transfer all related intellectual property rights to us. These submissions become our exclusive property, and we reserve the right to use them for any lawful purpose, including commercial uses. For more information about how we handle submitted data, please review our privacy policy.

User Responsibilities

• You agree to use this website only for lawful purposes and in a manner that does not infringe upon, restrict, or inhibit others from using and enjoying the site.
• You must not submit any content that is unlawful, offensive, defamatory, or may result in legal consequences.
• Any information submitted through forms or contact features must be accurate and not misleading.

User-Generated Content Policy

• This website does not enable users to submit or post material directly. However, you may be provided opportunities to create, upload, display, or share content and materials—referred to as “Contributions”—such as text, images, or personal information. These Contributions may be accessible to other users or appear on third-party platforms.
• By submitting any information or materials, you allow us to access, store, process, and utilize your data as described.
• OnTrack Physical Therapy & Wellness does not claim ownership of your Contributions. We disclaim responsibility for any statements or representations found within user-submitted content. You are solely accountable for your Contributions and agree to hold us harmless from any claims or actions related to your submissions.

Privacy and Data Protection

• We respect your privacy and manage all personal information in accordance with applicable laws, including the Texas Medical Privacy Act and other relevant regulations.
• Personal data submitted via this website will not be sold or rented to third parties.
• For details on how we collect, use, and protect your information, please refer to our Privacy Policy or contact us for a copy.

Term and Termination

• These Terms shall remain effective for as long as you access or use this website. At our sole discretion, and without prior notice, we reserve the right to restrict or revoke your access to the website, including by blocking specific IP addresses—for any reason or no reason at all, without incurring liability.
• We also retain the authority to terminate your use or involvement with the website, or to remove any content or information you have posted, at any time and without warning, as we consider appropriate.

Cookies and Tracking Technologies

This website utilizes cookies and similar tracking tools to improve your browsing experience, analyze performance, and enhance functionality. You may disable cookies in your browser settings; however, certain features or services may be affected.

Accessibility

We are committed to providing an accessible website experience for all users. If you encounter any difficulty accessing materials or information, please contact us for assistance or to request alternative formats.

Links to Third-Party Sites

Our website may contain links to external websites. OnTrack Physical Therapy & Wellness is not responsible for the content, privacy practices, or accuracy of information on third-party sites.

Limitation of Liability

OnTrack Physical Therapy & Wellness, its employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damage arising from your use of or inability to use this website, including but not limited to reliance on information presented here.

General Disclaimer

Please note that the website may, at times, contain typographical mistakes, inaccuracies, or omissions in areas such as descriptions, pricing, and availability, among others. We reserve the right to amend or update any such errors, inaccuracies, or omissions, and may modify the information on the website at any time without prior notice.

Dispute Resolution Policy

In the event of any dispute, claim, or controversy arising out of or relating to your use of this website, our services, or these Terms and Use, the following procedures shall apply: We encourage users to first attempt to resolve any concerns or disputes informally by contacting us directly. Please email admin@ontrackphysicaltherapy.com or call 281- 246-0103 with a description of the issue. We will make reasonable efforts to address and resolve your concerns promptly and amicably. To ensure disputes are resolved efficiently and cost-effectively, both parties agree to engage in informal negotiations for at least 14 days before initiating formal arbitration proceedings. If an informal resolution does not satisfactorily address the dispute, both parties agree to attempt to resolve the matter through good faith mediation before pursuing any formal legal action. The mediation shall take place in Texas. Each party shall bear its own costs associated with the mediation, unless otherwise agreed. If mediation is unsuccessful, and unless otherwise prohibited by law, disputes may then be submitted to binding arbitration in accordance with the rules of the American Arbitration Association or another agreed-upon arbitration service. Arbitration shall take place in Texas. Any arbitration that follows will be strictly limited to the individual dispute between the parties. To the fullest extent permitted by law:

• Arbitration shall not be consolidated with any other legal actions or proceedings.
• There is no entitlement or authority for any dispute to be handled as a class

action or to employ class-action mechanisms.

• No dispute may be brought or arbitrated in a representative capacity on behalf of

others or the general public.

Please ask our dispute resolution policy for more details.

Modifications to Terms

We reserve the right to modify, update, or revise these Terms and Use at any time. Changes will be posted on this page, and continued use of the site indicates acceptance of the updated terms.

Governing Law

These Terms and Use are governed by the laws of the State of Texas and any applicable federal laws of the United States. Any disputes arising from use of this website shall be subject to the jurisdiction of Texas courts.